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Microsoft
Dynamics 365 for Customer Service
Microsoft Dynamics 365 for Customer Service is a Microsoft Dynamic 365 application. It has built-in intelligence that delivers faster, more personalized service and effortless experiences on customers’ terms, through any channel and on any device.
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67.59 MYR /month
tax not included
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Overview
Microsoft Dynamics 365 for Customer Service is a Microsoft Dynamic 365 application. It has built-in intelligence that delivers faster, more personalized service and effortless experiences on customers’ terms, through any channel and on any device. Dynamics 365 for Customer Service can be used to track various customer requests and issues, record all interactions related to a case, and share information in the knowledge base. The app also allows you to create queues, and route cases to the right channels; create and track service levels through service level agreements; manage performance and productivity through reports and dashboards. <br> <p> <FONT color="#006400">Pay attention! Discounts are not included in the price. If there are valid promotions, <b>discounts will be applied at the checkout stage.</b></p> <br>
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Plans
  • Dynamics 365 Intelligent Order Management USL monthly with monthly payment NCE

    Dynamics 365 Intelligent Order Management USL

    0.00 MYR /month
    tax not included
    Buy
  • Dynamics 365 Intelligent Order Management USL annual with yearly payment NCE

    Dynamics 365 Intelligent Order Management USL

    0.00 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Voice USL monthly with monthly payment NCE

    User license for Dynamics 365 Customer Voice Add-On

    0.00 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Voice USL annual with yearly payment NCE

    User license for Dynamics 365 Customer Voice Add-On

    0.00 MYR /month
    tax not included
    Buy
  • Dynamics 365 Call Intelligence Minutes Add-on annual with yearly payment NCE

    This license is required if an individual with Voice SKU permissions exceeds the seeded call intelligence minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

    67.59 MYR /month
    tax not included
    Buy
  • Dynamics 365 Call Intelligence Minutes Add-on monthly with monthly payment NCE

    This license is required if an individual with Voice SKU permissions exceeds the seeded call intelligence minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

    81.11 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer annual with yearly payment NCE

    Attach user subscription offering for Dynamics 365 Customer Service Professional. Requires qualifying Dynamics 365 base offer.

    90.12 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer annual with yearly payment NCE

    Attach user subscription offering for Dynamics 365 Customer Service Enterprise. Requires qualifying Dynamics 365 base offer.

    90.12 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer monthly with monthly payment NCE

    Attach user subscription offering for Dynamics 365 Customer Service Professional. Requires qualifying Dynamics 365 base offer.

    108.14 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer monthly with monthly payment NCE

    Attach user subscription offering for Dynamics 365 Customer Service Enterprise. Requires qualifying Dynamics 365 base offer.

    108.14 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Professional annual with yearly payment NCE

    User subscription that includes Dynamics 365 Customer Service Professional

    225.30 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Professional monthly with monthly payment NCE

    User subscription that includes Dynamics 365 Customer Service Professional

    270.36 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Chat annual with yearly payment NCE

    User subscription that includes Dynamics 365 Customer Service Chat. Available in limited regions. Please check availability in your region before purchasing.

    270.36 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Chat monthly with monthly payment NCE

    User subscription that includes Dynamics 365 Customer Service Chat. Available in limited regions. Please check availability in your region before purchasing.

    324.43 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Voice Channel Add-in annual with yearly payment NCE

    Enable the Customer Service voice channel and associated capabilities within Customer Service Enterprise

    337.95 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Digital Messaging add-on annual with yearly payment NCE

    User license for employees who need access to any combination of the following digital conversation channels within the Omnichannel for Customer Service interface: Chat, SMS (requires additional contract with Telesign), FB Messenger, and Whatsapp.

    337.95 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Voice Channel Add-in monthly with monthly payment NCE

    Enable the Customer Service voice channel and associated capabilities within Customer Service Enterprise

    405.54 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Digital Messaging and Voice Add-in annual with yearly payment NCE

    Enable digital messaging, voice channels and associated capabilities within Customer Service Enterprise

    405.54 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Digital Messaging add-on monthly with monthly payment NCE

    User license for employees who need access to any combination of the following digital conversation channels within the Omnichannel for Customer Service interface: Chat, SMS (requires additional contract with Telesign), FB Messenger, and Whatsapp.

    405.54 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Voice Additional Responses annual with yearly payment NCE

    Dyn365E Customer Voice Add-on 1KSurveyResponses

    450.60 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Enterprise annual with yearly payment NCE

    User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

    473.13 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Digital Messaging and Voice Add-in monthly with monthly payment NCE

    Enable digital messaging, voice channels and associated capabilities within Customer Service Enterprise

    486.65 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Voice Additional Responses monthly with monthly payment NCE

    Dyn365E Customer Voice Add-on 1KSurveyResponses

    540.72 MYR /month
    tax not included
    Buy
  • Dynamics 365 Intelligent Voicebot Minutes Add-on annual with yearly payment NCE

    This license is required if an individual with Voice SKU permissions exceeds the seeded voicebot minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

    563.25 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Enterprise monthly with monthly payment NCE

    User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

    567.76 MYR /month
    tax not included
    Buy
  • Dynamics 365 Intelligent Voicebot Minutes Add-on monthly with monthly payment NCE

    This license is required if an individual with Voice SKU permissions exceeds the seeded voicebot minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

    675.90 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Enterprise Device annual with yearly payment NCE

    User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

    720.96 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Enterprise Device monthly with monthly payment NCE

    User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

    865.15 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Premium annual with yearly payment NCE

    Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

    878.67 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Voice annual with yearly payment NCE

    Dyn365E Customer Voice 2KSurveyResponses

    901.20 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Service Premium monthly with monthly payment NCE

    Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

    1054.40 MYR /month
    tax not included
    Buy
  • Dynamics 365 Customer Voice monthly with monthly payment NCE

    Dyn365E Customer Voice 2KSurveyResponses

    1081.44 MYR /month
    tax not included
    Buy
  • Dynamics 365 Intelligent Order Management annual with yearly payment NCE

    Intelligent Order Management capacity block of 1k order lines

    1351.80 MYR /month
    tax not included
    Buy
  • Dynamics 365 Intelligent Order Management monthly with monthly payment NCE

    Intelligent Order Management capacity block of 1k order lines

    1622.16 MYR /month
    tax not included
    Buy
  • Dynamics 365 unified routing add-on annual with yearly payment NCE

    This is an overage SKU that provides additional capacity for unified routing in Dynamics 365 Customer Service.

    3604.80 MYR /month
    tax not included
    Buy
  • Dynamics 365 unified routing add-on monthly with monthly payment NCE

    This is an overage SKU that provides additional capacity for unified routing in Dynamics 365 Customer Service.

    4325.76 MYR /month
    tax not included
    Buy